Taking customer service to the next level

We pride ourselves on the level of customer service we provide our clients. Following through after practical completion of a project is just as important to FMSA as the development phases where we plan, design and build.

As part of our quality assurance procedures and systems, we conduct project close outs and lesson learned workshops to ensure we recognise and document lessons, methods and processes to directly benefit future projects. By learning from any mistakes encountered we identify opportunities to foster more of the successful outcomes and less of the unsuccessful outcomes.

Here’s a look inside a recent Lessons learned workshop that FMSA facilitated that was enjoyable, useful and constructive.

Contact us to find out more about the customer service and benefits we will provide you and your project!